Support & Operations Manager (I-Series)

Key Responsibilities:

· Technical support for all iSeries systems

· Upgrading of Operating System Software and iSeries Hardware for the iSeries as required and agreed with management

· Provide Operations function for central iSeries and other IT systems

· Provide second and third level support for IT Service Desk and Support staff to resolve complex and difficult technical problems, especially within the iSeries area

· Capacity and performance monitoring of IT infrastructure components

· Makes recommendations to management, on which strategic and tactical decisions are based.

· Ensures the resolution of specific IT related problems, identifying root causes and taking corrective action.

· Provide technical support and advice to other members of the IT department.

· Develops and maintains good working relationships with suppliers in order to obtain reliable and cost effective solutions.

The ideal candidate should have expertises in:

· Extensive iSeries technical support and operations experience.

· Ideally (but not essentially) have knowledge of EMC SAN and Maximise products.

· Knowledge of Microsoft Windows (Server and PC) and application software would be and advantage

· Detailed knowledge of iSeries Operating system support including networking and Operations support

· Detailed knowledge of networking protocols especially TCP/IP would be an advantage